Shipping Policy
Delivery Time: 3 to 5 Working Days
Delivery Charges are as follow:
Product Weight: Less than 5kg Rs. 200 to 300
Product Weight 5kg or more: Rs. 500 to 1000 as per Product Dimension.
Payment Policy
Order Value more than Rs. 10000 cannot be delivered on COD (Cash on Delivery) Basis. For that order customer will pay all Amount in Advance on given Bank Account Number by MSP before shipping.
Accepted Payment Methods
- Credit/Debit Cards: Visa, MasterCard, and other major card providers.
- Bank Transfers: Available for specific regions.
- Cash on Delivery (COD): Available for selected locations.
Payment Security
We ensure all transactions are secure through encryption and trusted payment gateways. Your payment details are processed securely, and we do not store sensitive card information.
Payment Confirmation
Once your payment is successfully processed, you will receive an email confirmation with your order details.
Order Cancellation and Changes
- Cancellation: You may cancel your order before it is shipped by contacting our support team.
- Changes: If you need to modify your order, notify us immediately. Once shipped, changes cannot be made.
ORDER PROCESSING
- You will receive a confirmation email once your order has shipped. From this point you will not be able to make any change to your order or delivery address.
- Orders are processed daily from Monday to Saturday and no orders are processed or delivered during weekends or holidays.
- Please make sure the delivery address is correct. It is the customer’s responsibility to check all delivery address details are correct before completing the purchase. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.
- If your item is returned to us undelivered for any reason, you will need to pay the full postage cost to have your order resent to you.
- Please note we might experience delays depending on the volume of sales. In this case, we ask you kindly to allow a few more days for delivery.
Contact Us
If you have any questions about our shipping policy or the status of your order, please contact us at [support@certezashop.pk]. We are committed to providing our customers with the best possible shopping experience and will do our best to address any concerns you may have.